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Privacy Policy

  /  Privacy Policy
  1. Data Protection

Protecting your privacy and security is our main focus when processing your order. We adhere to guidelines set out by the Information Commissioner’s Office.

  1. Our Data Protection Policy

Privacy is something that we always respect.

We will only use or hold your personal information if you have given us permission, if you do place an order with us, this is verification of you doing so.

The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to. One example being courier services.

  1. What information is collected about you and how is it used

All of the information we collect by you is obtained when you:

Communicate with us for example using the phone or sending an email

Enter the website, or click on links to any external websites through our website

Enter competitions, promotional offers or customer surveys

Register on our website in order to buy products

The information we gather from you is mainly used to:

  • Improve efficiency and effectiveness of our website for you
  • Make our services feel exclusive and tailored to your individual needs
  • Improve the allocation services such as adding points to your loyalty scheme
  1. Third Parties

We will never sell or rent your personal information to any third party agencies without your permission. We may however use you information when working with affiliates who help with aspects of improving your experience such as public relation agencies.

  1. Consent

Your consent is given when you access our website, if you do however wish to opt out of consenting to our website then you can do one of two things, contact us in writing or log into your Account and change the communication settings.

  1. Security

We will always make sure that we keep your information secure especially when it comes to your card details and personal information. We promise to never release any of your details to third parties for marketing purposes other than our own.

We comply fully with the data protection and consumer legislation codes of conduct, we will always treat your information as fully confidential. All of the information that is provided to us by you is held in our secure servers.

  1. Phishing

Phishing is the attempt of somebody tricking you into giving away personal details which will be used for fraudulent and improper use. We will never ask you for your personal details via e-mail. If this happens then please contact us.

  1. Subject access request

If you wish to access the information we hold about you then please write to us at: StrongDuck Ltd, PO Box 176, West Wickham, BR4 4BL. We will gladly disclose the information we hold about you. Any information that can help us collect all of the details we have stored on you will be greatly appreciated. These can be things such as loyalty scheme number.

  1. Changes to our policy

This is the first creation of this policy dated November 2017. We hold the rights to change the policy at any time without any notice given.

  1. Queries

If you have any queries then we welcome you to contact us.