We’re so confident in the products we sell, that we provide a 30 day guarantee. If you’re unhappy with anything you’ve bought from us, just contact us within 30 days of purchase and we’ll sort you out.
Providing you pay for the product to be returned to us, we’ll exchange it for another of equal value, or refund you.
What can I return?
If you purchase a product and have not opened it, you can return it to us within 14 days for exchange, or a refund. You’ll need to cover the costs of return postage and for any replacement product to be sent, unless there’s an issue with the product, in which case we’ll cover the costs.
What happens if I’ve opened it?
If you have opened the product and do not like the taste, you can return it to us within 30 days. Providing you’ve only used a couple of servings, we’ll either provide an alternative flavour or refund you in SD Loyalty Points.
If you’ve used more than a couple of servings, we’ll weigh what you return and give you SD Points to the pro rata value paid. You’ll need to cover the cost of returning the item to us and the costs of sending any alternative back to you.
Our 30 day exchange guarantee covers all products up to 4kg in size.
How do I return an item?
Please email our customer services team with your Order ID and details of the product(s) and reason(s) for return.
We will provide you with an returns number called an RMA and address details of where to return your parcel.
Who pays for the return?
Unless you’re returning a product because of an error on our part, all returns need to be paid for by you.
We advise that you use a tracked service when returning the item to us.
Please ensure that you keep your proof of return receipt until you’ve received an email from us confirming that we have processed and refunded you.
Can I get a refund on any item?
All unopened or unused products are included in the policy, if purchased individually. Products purchased as part of a bundle will only be refunded if everything that was sent out is returned.
Once the bundle has been partly opened/consumed the remaining products may not be returned. Products purchased via a third party discount voucher website/scheme may only be returned if stated in the individual offer terms and conditions.
How long will it take to get a refund?
If a refund has been requested, your credit or debit card, or PayPal account used to place the order will automatically be refunded upon us processing your return. We aim to do this within 14 days of you sending it back, but it depends how quickly we receive them.
You will be advised by email that a refund has been processed. It can then take up to five working days for your bank to credit your account. PayPal refunds normally show back in your account within two working days.